/* ---------------------------------------------------------------------------
   Conversations › Analytics (conversations-analytics.js).

   `.slaa-canvas` and `.slaa-empty*` are GHL's scoped CSS for SLADashboard
   (css/async/conversations-utilities.45cda58e.css, data-v-04bb51f8), and
   `.slaa-y-axis-label` is SLATrendChart's (data-v-51b22b4f). The rest
   follows the Tailwind classes in GHL's templates, in its Untitled-UI
   palette.

   Prefixed `slaa-` (SLA analytics): SLA Settings' own sheet,
   conversations-sla.css, already styles `.sla-*` globally.
--------------------------------------------------------------------------- */

.slaa-page {
  --sla-gray-50: #f9fafb; --sla-gray-100: #f2f4f7; --sla-gray-200: #eaecf0; --sla-gray-300: #d0d5dd;
  --sla-gray-400: #98a2b3; --sla-gray-500: #667085; --sla-gray-600: #475467; --sla-gray-700: #344054;
  --sla-gray-800: #1d2939; --sla-gray-900: #101828; --sla-primary: #155eef; --sla-primary-50: #eff4ff;
  padding: 8px 12px 24px;
  font-size: 14px; color: var(--sla-gray-700);
}

/* AnalyticsHome's tabs (HighRise Tabs, size sm). */
.slaa-tabs { display: flex; gap: 16px; border-bottom: 1px solid var(--sla-gray-200); margin-bottom: 12px; }
.slaa-tab {
  border: 0; background: none; font: inherit; font-size: 14px; font-weight: 500; padding: 6px 12px 8px;
  color: var(--sla-gray-500); border-bottom: 2px solid transparent; margin-bottom: -1px; cursor: pointer;
}
.slaa-tab.on { color: var(--sla-primary); border-bottom-color: var(--sla-primary); }

/* SLADashboard */
.slaa-canvas {
  background: #fff; border-radius: 16px; flex-direction: column; gap: 16px; padding: 16px; display: flex;
  box-shadow: 0 4px 6px -2px #10182808, 0 12px 16px -4px #10182814;
}
.slaa-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 16px; }
.slaa-head-titles { display: flex; min-width: 0; flex-direction: column; }
.slaa-head-title-row { display: flex; align-items: center; gap: 6px; }
.slaa-head-title { margin: 0; font-size: 16px; font-weight: 600; line-height: 1; color: var(--sla-gray-900); }
.slaa-head-sub { margin: 4px 0 0; font-size: 12px; line-height: 1.25; color: var(--sla-gray-500); }
.slaa-head-picker { display: flex; align-items: center; gap: 8px; flex-shrink: 0; max-width: 600px; }
.slaa-head-picker:empty { display: none; }
.slaa-info { color: var(--sla-gray-400); flex-shrink: 0; cursor: default; display: block; }

/* HighRise tooltip, variant dark, placement top. */
.slaa-tip-wrap { position: relative; display: inline-flex; outline: none; }
.slaa-tip {
  position: absolute; bottom: calc(100% + 8px); left: 50%; transform: translateX(-50%);
  width: max-content; max-width: min(320px, calc(100vw - 48px)); padding: 8px 12px; border-radius: 8px;
  background: var(--sla-gray-900); color: #fff; font-size: 12px; font-weight: 500; line-height: 18px;
  white-space: normal; text-align: left; box-shadow: 0 12px 16px -4px #10182814;
  visibility: hidden; opacity: 0; transition: opacity .12s; z-index: 30; pointer-events: none;
}
.slaa-tip::after {
  content: ''; position: absolute; top: 100%; left: 50%; margin-left: -5px;
  border: 5px solid transparent; border-top-color: var(--sla-gray-900);
}
.slaa-tip-wrap:hover .slaa-tip, .slaa-tip-wrap:focus .slaa-tip { visibility: visible; opacity: 1; }

/* skeletons */
.slaa-skel { border-radius: 4px; background: linear-gradient(90deg, #f2f4f7 25%, #e4e7ec 37%, #f2f4f7 63%); background-size: 400% 100%; animation: sla-shimmer 1.4s ease infinite; }
@keyframes sla-shimmer { 0% { background-position: 100% 50%; } 100% { background-position: 0 50%; } }
.slaa-loading { display: flex; flex-direction: column; gap: 16px; padding: 32px 0; }
.slaa-skel-row { display: flex; gap: 32px; }
.slaa-skel-col { flex: 1; display: flex; flex-direction: column; gap: 8px; }

/* empty states */
.slaa-empty { flex-direction: column; align-items: center; gap: 24px; padding: 32px 16px; display: flex; }
.slaa-empty-content { flex-direction: column; align-items: center; gap: 16px; width: 100%; display: flex; }
.slaa-empty-img { width: 176px; }
.slaa-empty-text { text-align: center; flex-direction: column; align-items: center; gap: 4px; display: flex; }
.slaa-empty-text p { margin: 0; }
.slaa-empty-title { color: #101828; font-size: 16px; font-weight: 600; }
.slaa-empty-desc { color: #475467; max-width: 400px; font-size: 14px; }

/* buttons (HighRise, size sm / xs) */
.slaa-btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 6px; font: inherit;
  font-size: 14px; font-weight: 600; line-height: 20px; padding: 7px 14px; border-radius: 8px;
  border: 1px solid var(--sla-gray-300); background: #fff; color: var(--sla-gray-700); cursor: pointer;
  box-shadow: 0 1px 2px #1018280d; white-space: nowrap;
}
.slaa-btn:hover { background: var(--sla-gray-50); }
.slaa-btn.primary { background: var(--sla-primary); border-color: var(--sla-primary); color: #fff; }
.slaa-btn.primary:hover { background: #004eeb; }
.slaa-btn:disabled { opacity: .5; cursor: not-allowed; }
.slaa-btn-xs { font-size: 12px; line-height: 18px; padding: 3px 10px; border-radius: 6px; font-weight: 500; }

/* SLAOverviewCards: rounded border border-gray-200 bg-white p-6 */
.slaa-cards { border: 1px solid var(--sla-gray-200); border-radius: 4px; background: #fff; padding: 24px; }
.slaa-cards-empty { padding: 16px 0; text-align: center; font-size: 14px; color: var(--sla-gray-400); }
.slaa-cards-row { display: flex; }
.slaa-card { flex: 1; display: flex; flex-direction: column; gap: 8px; min-width: 0; padding: 0 32px; }
.slaa-card:first-child { padding-left: 0; }
.slaa-card:last-child { padding-right: 0; }
.slaa-card + .slaa-card { border-left: 1px solid var(--sla-gray-200); }
.slaa-card-inner { display: flex; align-items: flex-start; gap: 12px; }
.slaa-card-ico {
  display: flex; align-items: center; justify-content: center; width: 32px; height: 32px;
  border-radius: 999px; flex-shrink: 0; margin-top: 2px;
}
.slaa-card-ico.green { background: #d1fadf; color: #039855; }
.slaa-card-ico.orange { background: #fdead7; color: #ef6820; }
.slaa-card-ico.blue { background: #d1e9ff; color: #2e90fa; }
.slaa-card-text { display: flex; flex-direction: column; gap: 6px; min-width: 0; }
.slaa-card-label-row { display: flex; align-items: center; gap: 6px; }
.slaa-card-label { font-size: 12px; font-weight: 500; color: var(--sla-gray-500); }
.slaa-card-value-row { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.slaa-card-value { font-size: 24px; line-height: 32px; font-weight: 600; color: var(--sla-gray-900); }
.slaa-card-sub { font-size: 12px; color: var(--sla-gray-500); }
.slaa-change {
  display: inline-flex; align-items: center; gap: 2px; border-radius: 999px; padding: 2px 8px;
  font-size: 12px; font-weight: 500; line-height: 18px;
}
.slaa-change.good { background: #d1fadf; color: #027a48; }
.slaa-change.bad { background: #fee4e2; color: #d92d20; }
.slaa-change.neutral { background: var(--sla-gray-100); color: var(--sla-gray-500); }

.slaa-sections { display: flex; flex-direction: column; gap: 32px; }
.slaa-rule { height: 1px; width: 100%; flex-shrink: 0; background: var(--sla-gray-200); }

/* SLATrendChart */
.slaa-trend {
  display: flex; flex-direction: column; gap: 16px; border: 1px solid var(--sla-gray-200);
  border-radius: 4px; background: #fff; padding: 24px;
}
.slaa-trend-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 16px; }
.slaa-trend-titles { display: flex; flex-direction: column; }
.slaa-trend-title-row { display: flex; align-items: center; gap: 8px; }
.slaa-trend-title { margin: 0; font-size: 14px; font-weight: 600; line-height: 1.25; color: var(--sla-gray-800); }
.slaa-trend-sub { margin: 0; font-size: 12px; line-height: 1.25; color: var(--sla-gray-500); }
.slaa-trend-pick { width: 220px; flex-shrink: 0; }
.slaa-trend-empty { display: flex; align-items: center; justify-content: center; padding: 64px 0; font-size: 14px; color: var(--sla-gray-400); }
.slaa-trend-plot { display: flex; }
.slaa-y-axis { display: flex; align-items: center; justify-content: center; width: 18px; flex-shrink: 0; }
.slaa-y-axis-label {
  writing-mode: vertical-lr; color: #667085; white-space: nowrap; font-family: Inter, sans-serif;
  font-size: 11px; transform: rotate(180deg);
}
.slaa-trend-caption { text-align: center; font-size: 12px; color: var(--sla-gray-500); }
.slaa-chart { position: relative; flex: 1; min-width: 0; height: 260px; }
.slaa-chart-svg { display: block; }
.slaa-axis { fill: #667085; font-size: 11px; font-family: Inter, sans-serif; }
.slaa-chart-tip {
  display: none; position: absolute; pointer-events: none; z-index: 5; white-space: nowrap;
  background: rgba(255, 255, 255, .98); border: 1px solid #e4e7ec; border-radius: 6px; padding: 8px 12px;
  box-shadow: 0 4px 12px rgba(0, 0, 0, .08); color: #344054; font-size: 13px; font-family: Inter, sans-serif;
}
.slaa-chart-tip-date { color: #667085; font-size: 12px; margin-bottom: 4px; }
.slaa-chart-tip-val { font-weight: 500; }

/* selects (HighRise Select, size sm) */
.slaa-select {
  width: 100%; height: 32px; font: inherit; font-size: 14px; color: var(--sla-gray-700);
  border: 1px solid var(--sla-gray-300); border-radius: 8px; background: #fff; padding: 0 28px 0 10px;
  appearance: none; cursor: pointer;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' fill='none' stroke='%23667085' stroke-width='2' stroke-linecap='round' stroke-linejoin='round' viewBox='0 0 24 24'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: right 8px center;
}
.slaa-select:focus { outline: none; border-color: #84adff; box-shadow: 0 0 0 4px #eff4ff; }

/* SLAUserReport / SLAChannelReport */
.slaa-report { display: flex; flex-direction: column; gap: 16px; }
.slaa-report-head { display: flex; flex-direction: column; gap: 12px; }
@media (min-width: 768px) {
  .slaa-report-head { flex-direction: row; align-items: flex-start; justify-content: space-between; }
}
.slaa-report-titles { display: flex; min-width: 0; flex-direction: column; }
.slaa-report-title { margin: 0; font-size: 14px; font-weight: 600; line-height: 1.25; color: var(--sla-gray-900); }
.slaa-report-sub { margin: 0; font-size: 12px; line-height: 1.25; color: var(--sla-gray-500); }
.slaa-report-tools { display: flex; flex-shrink: 0; flex-wrap: wrap; align-items: center; justify-content: flex-end; gap: 16px; }
.slaa-report-tools.tight { gap: 8px; }
.slaa-switch-row { display: flex; align-items: center; gap: 8px; cursor: pointer; }
.slaa-switch-label { font-size: 14px; color: var(--sla-gray-700); }
.slaa-switch {
  position: relative; width: 32px; height: 18px; border-radius: 999px; border: 0; padding: 0;
  background: var(--sla-gray-200); cursor: pointer; transition: background .15s; flex-shrink: 0;
}
.slaa-switch.on { background: var(--sla-primary); }
.slaa-switch-knob {
  position: absolute; top: 2px; left: 2px; width: 14px; height: 14px; border-radius: 999px; background: #fff;
  box-shadow: 0 1px 3px #1018281a, 0 1px 2px #1018280f; transition: left .15s;
}
.slaa-switch.on .slaa-switch-knob { left: 16px; }
.slaa-search { position: relative; width: 100%; min-width: 200px; max-width: 320px; }
@media (min-width: 768px) { .slaa-search { width: 320px; } }
.slaa-search-ico { position: absolute; left: 10px; top: 8px; color: var(--sla-gray-500); }
.slaa-search-input {
  width: 100%; height: 32px; box-sizing: border-box; font: inherit; font-size: 14px; color: var(--sla-gray-900);
  border: 1px solid var(--sla-gray-300); border-radius: 8px; padding: 0 10px 0 34px; background: #fff;
}
.slaa-search-input::placeholder { color: var(--sla-gray-500); }
.slaa-search-input:focus { outline: none; border-color: #84adff; box-shadow: 0 0 0 4px #eff4ff; }

.slaa-table-wrap { overflow: hidden; border: 1px solid var(--sla-gray-200); border-radius: 8px; }
.slaa-table { width: 100%; border-collapse: collapse; table-layout: fixed; font-size: 14px; }
.slaa-table th, .slaa-table td { border-right: 1px solid var(--sla-gray-200); border-bottom: 1px solid var(--sla-gray-200); }
.slaa-table th:last-child, .slaa-table td:last-child { border-right: 0; }
.slaa-table tbody tr:last-child td { border-bottom: 0; }
.slaa-table th { background: var(--sla-gray-50); padding: 0; text-align: left; }
.slaa-table th.num, .slaa-table td.num { text-align: right; }
.slaa-th {
  display: flex; align-items: center; gap: 4px; width: 100%; border: 0; background: none; cursor: pointer;
  font: inherit; font-size: 12px; font-weight: 500; color: var(--sla-gray-600); padding: 12px 16px; text-align: inherit;
}
th.num .slaa-th { justify-content: flex-end; }
.slaa-sort { color: var(--sla-primary); flex-shrink: 0; }
.slaa-sort.asc { transform: rotate(180deg); }
.slaa-table td { padding: 12px 16px; color: #374151; height: 24px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.slaa-table td.num { color: var(--sla-gray-600); }
.slaa-table td .slaa-skel { display: inline-block; }
.slaa-table-empty { text-align: center !important; color: var(--sla-gray-500) !important; padding: 32px 16px !important; }
.slaa-who { display: flex; align-items: center; gap: 8px; min-width: 0; }
.slaa-who-name, .slaa-ch-name { color: #374151; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.slaa-avatar {
  display: inline-flex; align-items: center; justify-content: center; width: 24px; height: 24px;
  border-radius: 999px; font-size: 10px; font-weight: 600; flex-shrink: 0; overflow: hidden;
}
.slaa-avatar img { width: 100%; height: 100%; object-fit: cover; }
.slaa-ch-ico { color: #667085; flex-shrink: 0; }
.slaa-ch-img { width: 18px; height: 18px; object-fit: contain; border-radius: 4px; flex-shrink: 0; }

.slaa-table-foot { display: flex; justify-content: flex-end; padding: 4px 8px; }
.slaa-pager { display: flex; align-items: center; gap: 16px; flex-wrap: wrap; }
.slaa-per { display: flex; align-items: center; gap: 8px; font-size: 14px; color: var(--sla-gray-700); }
.slaa-per-select { width: 64px; }
.slaa-pages { display: flex; align-items: center; gap: 4px; }
.slaa-page-btn, .slaa-page-num {
  font: inherit; font-size: 14px; font-weight: 500; border: 1px solid var(--sla-gray-300); background: #fff;
  color: var(--sla-gray-700); border-radius: 8px; height: 32px; padding: 0 12px; cursor: pointer;
}
.slaa-page-num { min-width: 32px; padding: 0 8px; border-color: transparent; background: none; }
.slaa-page-num.on { background: var(--sla-gray-50); color: var(--sla-gray-800); }
.slaa-page-btn:disabled { opacity: .5; cursor: not-allowed; }

/* the date range (HighRise DatePicker, type daterange, size sm) */
.slaa-range { position: relative; min-width: 280px; flex: 1; }
.slaa-range-field {
  display: flex; align-items: center; gap: 8px; width: 100%; height: 32px; box-sizing: border-box;
  border: 1px solid var(--sla-gray-300); border-radius: 8px; background: #fff; padding: 0 10px;
  font: inherit; font-size: 14px; color: var(--sla-gray-900); cursor: pointer;
}
.slaa-range-field.open, .slaa-range-field:focus-visible { outline: none; border-color: #84adff; box-shadow: 0 0 0 4px #eff4ff; }
.slaa-range-val { flex: 1; text-align: center; }
.slaa-range-val.ph { color: var(--sla-gray-500); }
.slaa-range-sep { color: var(--sla-gray-400); }
.slaa-range-ico { color: var(--sla-gray-500); flex-shrink: 0; }
.slaa-range-pop {
  position: absolute; right: 0; top: calc(100% + 4px); z-index: 40; background: #fff;
  border: 1px solid var(--sla-gray-200); border-radius: 8px;
  box-shadow: 0 12px 16px -4px #10182814, 0 4px 6px -2px #10182808;
}
.slaa-cals { display: flex; }
.slaa-cal { padding: 12px 12px 8px; width: 252px; }
.slaa-cal + .slaa-cal { border-left: 1px solid var(--sla-gray-200); }
.slaa-cal-head { display: flex; align-items: center; gap: 2px; margin-bottom: 8px; }
.slaa-cal-title { flex: 1; text-align: center; font-size: 14px; font-weight: 500; color: var(--sla-gray-900); }
.slaa-cal-nav {
  border: 0; background: none; width: 24px; height: 24px; border-radius: 4px; cursor: pointer;
  color: var(--sla-gray-500); font-size: 14px; line-height: 1;
}
.slaa-cal-nav:hover { background: var(--sla-gray-100); }
.slaa-cal-grid { display: grid; grid-template-columns: repeat(7, 1fr); row-gap: 2px; }
.slaa-cal-wd { text-align: center; font-size: 12px; color: var(--sla-gray-500); padding: 4px 0; }
.slaa-cal-day {
  border: 0; background: none; height: 28px; font: inherit; font-size: 13px; color: var(--sla-gray-700);
  cursor: pointer; border-radius: 6px; position: relative;
}
.slaa-cal-day:hover { background: var(--sla-gray-100); }
.slaa-cal-day.out { color: var(--sla-gray-400); }
.slaa-cal-day.today { font-weight: 600; color: var(--sla-primary); }
.slaa-cal-day.in { background: var(--sla-primary-50); border-radius: 0; }
.slaa-cal-day.edge { background: var(--sla-primary); color: #fff; }
.slaa-range-actions {
  display: flex; align-items: center; justify-content: space-between; gap: 8px;
  border-top: 1px solid var(--sla-gray-200); padding: 8px 12px;
}
.slaa-range-presets { display: flex; gap: 6px; flex-wrap: wrap; }

@media (max-width: 720px) {
  .slaa-head { flex-direction: column; }
  .slaa-head-picker { width: 100%; max-width: none; }
  .slaa-cards-row { flex-direction: column; gap: 16px; }
  .slaa-card { padding: 0; }
  .slaa-card + .slaa-card { border-left: 0; border-top: 1px solid var(--sla-gray-200); padding-top: 16px; }
  .slaa-trend-head { flex-direction: column; }
  .slaa-cals { flex-direction: column; }
  .slaa-cal + .slaa-cal { border-left: 0; border-top: 1px solid var(--sla-gray-200); }
}